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The Rwanda Development Board officially launched a new national wide campaign titled “Na Yombi” in order to influence behavioral change both in the public and private sector.

Clare Akamanzi, the Chief Operating Officer at RDB stressed that the new campaign will create more awareness through public dialogue.

“It is different this time because we consulted the private sector in particular and the general public at large and we envision a more positive impact because we will have feedback loops where the public can tell us the areas that need improvement and how they think this should be done,” she said.

The “Na Yombi” campaign will also involve training of trainers in customer care and it is expected, through community mobilization, the media and experiential marketing, to reach at least 1 million adults this year only.

The Minister of Labor, Anastase Murekezi stressed that quality of good service is always needed.

“Good quality service sustains the economy and keeps attracting customers. Treat them well because it is your interest and the customers’,” he said.

The priority areas earmarked specifically for this campaign are hotel industry because they are the primary interface with visitors from within and outside Rwanda and local government officers because they serve a variety of clients.

RDB in partnership with the private sector have developed a set of tools to address poor customer service including the Service Toolkit which can be customized to any business and Customer Care Handbook.

The customer care project began in 2009 aiming at raising consumer awareness on the levels of service delivery they should expect. It is also aimed at raising awareness of the importance of customer care to service providers and users.

New Telecom entrant Airtel, announced Monday that they are ready to start serious business in Rwanda. The news has caused excitement among potential clients.

Airtel launched a public awareness campaign at hilltop hotel at Remera where promotional materials including T-shirts were given out. Currently posters with Airtel Red and white Logo are getting pinned onto shops in city suburbs.

According to Nsanze Yuhi Didier Business man in Kigali working with the Mazengi Company said Airtel’s existence is a big opportunity for him as a business distributor; he expects more income from Airtel.

He is looking forward to the difference Airtel is here to make. “My role as a distributor is to see that products are availed to customers,” he said.

Mukamuza belthlde one of the potential clients says she has great expectations from Airtel, she claimed the current next works are not stable – the networks are quite disturbing, she said she loads airtime and it is curbed when she takes long to call or send a text, I expect Airtel to help us through these problems soon she added.

Hakizimana Felicien said with airtel’s coming it’s going to create competition among the three networks and this is going to be one way of improving services in Rwanda because each network will be targeting more customers though he is more interested in the employment part of it.

The Ministry of Finance and Economic Planning and the National Bank of Rwanda in partnership with Visa International have launched a Financial Literacy campaign aimed at helping citizens with money management skills.

The campaign includes road shows to equip the population with information and tools that will help enable access to financial services.

The launch highlights a country-wide financial education campaign involving the public, private sector and civil society.

It marks the first of 25 performances over a three month period across Rwanda, with the aim of reaching a broad audience.

The show will impart knowledge on key financial tools such as budgeting, saving, opening a bank account and how to use an ATM in an engaging, fun and humorous way.

The Minister of Finance and Economic Planning, John Rwangombwa stressed the importance of financial literacy in building Rwanda’s economy.

“Accessing and understanding financial services endows people with opportunity to take advantage of their abilities. The Government plans to turn Rwanda into a regional financial hub. As Rwanda’s economy grows, we believe that financial partners like Visa will be critical in attaining Vision 2020 targets,” he stated.

The Governor of the National Bank of Rwanda, Ambassador Claver Gatete noted, “Financial literacy is effective in achieving financial inclusion. Thus calls for an all-inclusive approach with all stakeholders both public and private sectors.” he said.

70 female police officers have been conferred upon the rank of Police Constable. This marks the first ever largest number of female recruits into the Rwandan National Police force.

The massive pass out included 77 new police officers including seven men.

The Minister of Internal Security Sheikh Musa Fazil Harelimana noted that the massive pass out of female Police officers shows the intent to bridge the gap between men and women in the Police force.

“The constitution calls for at least 30% gender representation in all activities but given what I see here, we can even surpass the required percentage as the constitution does not bar us,” Minister Fazil noted.

Harelimana noted Rwanda National Police is currently focusing on quality more than quantity given the changing nature of crimes that require Police officers qualified in other disciplines.

“You are on demand to serve in several United Nations missions where your predecessors have served and made the country proud,” Harelimana said.

The New officers were however, cautioned to uphold discipline and work hard as it was the only way to progress in their profession.

Rwanda’s Prime minister Dr. Pierre Damien Habumuremyi has urged those involved in the extraction of methane gas at Lake Kivu to scale up their efforts so that the project is completed on time.

Dr. Habumuremyi was at the site of Methane gas extraction in Karongi district to assess progress of the project.

Exit polls tonight show Opposition candidate Macky Sall has won the presidential Elections in a run-off. Abdoulaye Wade has conceded defeat.

Senegalese state television has reported that President Abdoulaye Wade conceded defeat in a phone call to his main electoral rival Macky Sall.

‘Former president’ Wade “phoned Macky Sall at 21:30GMT congratulating him after the first results showed him to be the winner of a presidential run-off” vote.

Mr. Sall had promised that, if elected, he will shorten the presidential term to five years from the current seven, and enforce a two-term limit. He has also promised to bring in measures to reduce the price of basic foodstuffs.

Polling stations closed after a largely peaceful electoral exercise on Sunday that attracted more than five million voters, with local reports suggesting a high turnout.

Wade was miserably and roundly beaten in his home polling station in the suburb of Point-E.

Wade once said “how can you organise an election and lose it?”

Who is Mr. Macky Sall?

He is 50 years old, a geologist who served as President Abdoulaye Wade’s prime minister between 2004 and 2007 and before that held the interior and mines portfolios. He held several ministry portfolios before becoming prime minister.

He also oversaw the successful re-election of Mr Wade five years ago, heading his electoral campaign – and went on to become president of the National Assembly.

He has twice served as mayor of his home town of Fatick, 120km (75 miles) south of the capital.

Sall and Ade fell out over the handling of public spending by Karim Wade, the ‘former president’s’ unpopular son, whom many believed wass trying to succeed his father.

Democracy in Senegal

Senegal, a former French colony, is seen as a stable democracy with an unbroken series of elections since independence in 1960.

It remains the only West African country where the army has never seized power.

Two people have reportedly died due to family related disputes at Kazo sector in Ngoma district.

Aloys Nkurikiyabera 43 was killed on Friday 22 March due to a land dispute. Nkurikiyabera was beaten to death by family members on Thursday night. Nkurikiyabera was resident at Akabaya, umukamba, Kazo.

Police in Kibungo is holding three Suspects in the death of Nkurikiyabera include; Kalimunda Ivode 31, Nsabimana Damascene 17 and their father Gahigi Faustin 51.

Also a woman was hit with an Axe by her husband Bernard habimana 46 on Saturday 23 March due to a family dispute.she died at kibungo hospital on Saturday morning.

Her killer husband Habimana had completed several years of prison sentence related to the 1994 Tutsi genocide. The victim was resident at Kalisizo, Birenga in Kazo.