Karongi district delegation composed of district councilors and staff have completed, a two day study tour in various government institutions aimed at developing an integrated client charter for their district.
The visit followed a Council’s decision to set up an ad hoc commission to look into customer care, in a bid to improve service delivery in their district.
The delegation was led by Twagirayezu Emmanuel. He heads the ad hoc commission whose mandate is to develop an appropriate client charter for the District.
During a press conference that was held at the Local Government Ministry in Kacyiru –Kigali- today, the officials said that, during their study tour, they visited the Ministry of Local Government and that of Public
Service and Labor, among others.
Also visited are Gasabo District One Stop Centre, in the City of Kigali; and some of the respected public institutions including the General Directorate of Immigration and Emigration as well as Rwanda Governance and Rwanda Development Boards.
The Migration Department is known in service delivery for having scooped various international cups of excellence in service delivery, especially for their customer care and online services.
Other visited institutions are mainly regulators and mentors, and the visit aimed at buying advice, ideas and learning best practices from others.
“We are delighted that our visit was successful, and we learned a lot that we are going to share with others. As councilors, we want our district to be among the best in service delivery through a comprehensive and exhaustive client charter, which will be followed thereafter”,Twagirayezu said.
The Ministry’s Permanent Secretary, Cyrille Turatsinze, commended Karongi district Council for its good step towards enhancing service delivery, adding that this initiative was the first ever he experienced in local governments, since he joined the Ministry, one year ago.
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