The 9th issue of the ServiceMag came out in Rwanda this week. It is targeted at the business community and offers many educative articles for managers, employees and customers.
Service delivery is still an issue and as says the Prime Minister “We want these things that lag us behind to change. Our desire is that this issue of customer care can be put to rest; we are singling out the banks, hotels, restaurants, shops, the private sector, ministerial offices all the way to the cell level.”
This new issue offers more than 30 different articles and features how far Rwanda has come in improving service delivery and customer care in both public and private institutions.
The cover story on the entry of South Africa Airways into Rwanda’s airspace describes how this will change the game plan in the aviation sector.
Also in this issue, Rwanda Development Boards’ Chief Operating Officer, Clare Akamanzi tackles the issues of customer care in Rwanda and gives more insight on business climate in Rwanda.
The ServiceMag is a high quality free, educative quarterly magazine published in English, French and Kinyarwanda. It is a 5000 copy print and online magazine distributed to over 300 organizations in Kigali and upcountry.
The online version can be read on www.theservicemag.com or downloaded on http://issuu.com/theservicemag/docs/tsm_issue_9
The ServiceMag has been publishing for two years now and has recently added a new section on Women Entrepreneurship that has drawn a great interest from readers especially among the youth.
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