MTN Rwanda has announced that it has sourced from other different service providers to address network disruptions caused by fibre cable cuts.
During the press conference held at MTN Head Ofice this Tuesday 21st February 2012, KhaledMikkawi, the MTN Chief Executive Officer revealed that they have doubled their bandwidth and increased 3G sites by over 30%.
He said, “As a growing telecommunication company we are doing all our best to expand infrastructures and better serve our customers and increasing 3G sites.”
He added that once they are conducting tests and optimization exercise, clients and subscribers are to be affected as they want to keep them on-line while optimizing.
“It’s like upgrading the road to make it wider without interfering with the traffic,” said Khaled.
Khaled Mikkawi revealed that not only the upgrading process but also MTN has faced the challenge of the EASSy fibre cable between Djibouti and Port Sudan which was cut and affected all the telecom operators depending on EASSY cable mainly in the sub-Saharan region.
Khaled said, “We have currently re-routed all our traffic through TEAMs and have sourced for additional capacity from different providers.”
He added that according to the test conducted, the full network is expected within this week.
The CEO encouraged subscribers with 3G handsets to set their network to automatic to avoid interruptions in voice quality as the headset will select the signal with regard to the customer’s location.
He said that MTN ambition is to remain on top with regard to better service delivery, the reason why the process has been reported to the Rwanda Utilities and Regulatory Agency (RURA).
“We consider competition as a challenge not as a threat, that’s why we are improving our services to remain on top of the other competitors,” Khaled explained.
MTN Rwanda fibre cable depends on two cables for the international capacity which are EASSy where MTN drives 80% through undersea cable and TEAMs through which it gets 20%.
As the EASSY cable was cut, MTN remained with only 20% from TEAMs of its international bandwidth capacity.
MTN Management promised to handle the blackBerry network problems like e-mails and security which happened about 3-4 weeks ago by adding capacity in its connectivity though it is not a property of MTN 100% but to a Canadian based company called Research In Motion (RIM).
MTN thanks all their clients and subscribers for their patience and their good collaboration promising them all the best MTN can to be sure they are enjoying good and quality services.
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